Policies & Procedures

Access our comprehensive policies and procedures to stay informed about our centre's guidelines and standards.

A Commitment to Quality and Care

Our comprehensive policies and procedures ensure a safe, inclusive, and well-organised environment. These guidelines support our commitment to providing high-quality education and care while fostering transparency and trust with families.

Acceptance and Refusal of Authorisations Policy 2024

This policy outlines the procedures for obtaining and managing parental authorisations, ensuring compliance with national regulations. It covers medication administration, excursions, transportation, and other activities requiring explicit consent, prioritising child safety and transparency.

Arrival and Departure Policy 2024

This policy ensures children’s safety during arrival and departure. It emphasises authorised pick-ups, attendance records, and emergency procedures while promoting a secure and organised transition for families.

Child Safety and Wellbeing Policy 2024

This comprehensive policy aligns with the Child Safe Standards, detailing procedures for creating a safe, inclusive environment. It focuses on abuse prevention, child empowerment, cultural safety, and compliance with legislative responsibilities.

Commitment to Child Safety and Wellbeing Statement

This statement outlines the organisation’s commitment to child safety and wellbeing, detailing procedures to maintain a secure environment. It covers steps for preventing abuse, supporting children’s rights, and fostering a culture of safety.

Cyber Safety Policy

This policy sets out guidelines to ensure safe technology use within the organisation, emphasising data protection and cyber threat prevention. It also promotes responsible online behaviour and educates individuals on maintaining a secure digital environment.

Dealing with Complaints Policy 2024

This policy outlines the procedure for handling complaints within the organisation. It ensures that complaints are addressed fairly, promptly, and transparently, with a focus on resolving issues effectively and maintaining a positive environment for all parties.

Emergency and Evacuation Policy 2024

This policy provides clear guidelines for emergency procedures and evacuation protocols. It ensures that all staff and visitors are prepared to respond swiftly and safely in the event of an emergency, prioritising safety and minimising risks.

Enrolment and Orientation Policy 2023

This policy outlines the enrolment and orientation process for new individuals, ensuring they receive the necessary information and support. It aims to create a smooth transition and clear understanding of expectations, procedures, and services offered.

Excursion Policy 2023

This policy outlines the procedures for planning and conducting excursions, ensuring the safety and wellbeing of all participants. It includes risk assessments, staff responsibilities, and guidelines to ensure excursions are educational and enjoyable while minimising risks.

Fee Payment and Fee Setting Policy 2024

This policy outlines the process for setting and paying fees, ensuring transparency and fairness. It details payment schedules, methods, and the consequences of late payments, aiming to maintain clarity and financial stability for both the organisation and its members.

Food, Nutrition, Beverage, and Food Safety Policy 2024

This policy ensures the provision of nutritious, safe food and beverages. It outlines standards for food preparation, handling, and storage, aiming to promote health and prevent foodborne illnesses, while supporting a balanced and safe dietary environment for all.

Governance Policy 2024

This policy defines the governance structure and decision-making processes within the organisation. It ensures accountability, transparency, and effective leadership, outlining roles, responsibilities, and ethical standards for all involved in governance.

Incident, Injury, Trauma, and Illness Policy 2023

This policy outlines procedures for responding to incidents, injuries, trauma, and illnesses. It ensures appropriate documentation, care, and follow-up, focusing on the health and safety of individuals while maintaining a safe environment for all.

Infectious Diseases Policy 2023

This policy provides guidelines for preventing and managing infectious diseases within the organisation. It includes protocols for identifying, isolating, and reporting cases, ensuring the health and safety of individuals while minimising the spread of infections.

Interaction and Relationships with Children Policy 2023

This policy sets guidelines for positive and respectful interactions with children. It promotes safe, supportive relationships that prioritise children’s wellbeing, fostering an environment where they feel valued, respected, and protected.

Medical Conditions Policy 2023

This policy outlines procedures for managing medical conditions within the organisation. It ensures individuals with medical needs receive appropriate care and support, while promoting awareness and preparedness to address medical emergencies effectively.

Sick Children Policy 2024

This policy outlines the procedures for handling situations involving sick children. It ensures appropriate care, communication with parents, and steps to prevent the spread of illness, prioritising the health and safety of all children in the organisation.

Staffing Policy 2024

This policy outlines the organisation’s approach to staffing, including recruitment, training, and retention. It ensures a skilled and supported workforce, fostering a positive work environment and promoting professional growth and development for all staff.

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